News and reports

Our Enter and View team conducted this announced visit to Acacia Lodge Care Home as part of a planned set of visits reviewing safeguarding at a range of care and nursing homes within Barnet.

Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed.

The purpose of this document is to provide good practice guidance on Enter and View visits/activities.

Many patients Healthwatch engaged with were still not aware of the new GP Enhanced Access Service provided in the borough. We therefore researched all 52 websites to explore how consistent the information provided was.

This announced E&V visit was part of a planned strategy to look at a range of Sheltered Housing / Extra Care Units within Barnet to obtain a better idea of the services provided. Wood Court provides accommodation and support to older people .

Although most common amongst people over the age of 45, bladder and/or bowel problems can affect anyone at any point in their lives.

We wanted to engage with a wide range of local people to find out about their experience of Health and Social Care services in Barnet.

Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

Under the General Data Protection Regulations (GDPR) you have the right to make a request for a copy of the personal data that we hold about you, and organisations must provide a copy of the information free of charge, however a ‘reasonable fee’ can be charged if a request is manifestly unfounded or excessive.

This was an announced E&V visit as part of a planned set of visits investigating the mealtime experiences of residents at a range of care and nursing homes within Barnet. The Home provides nursing with care for 39 residents with different needs.

The GP Patient Survey has been conducted by Ipsos MORI, on behalf of NHS England, since 2007. A questionnaire is sent annually between January and March to patients registered with GP practices across England and results are reported in July/ August.

In June, Healthwatch attended the SOS – Stamp out Stigma! Conference, organised by the Hendon School Mental Health Wellbeing Team. With over 300 attendees, it was a big success in thinking about how mental health stigma can be tackled in schools.