During February and March 2019, we conducted a survey with patients attending A&E departments in the Royal Free Hospital Trust. Our team of staff and volunteers visited the Accident & Emergency Departments at Barnet Hospital and the Royal Free Hospital to gather the views of over 500 patients. The main objective was to identify why people were coming to A&E.
In summer and autumn 2018, we were contacted by community organisations, individuals and some GP staff about the difficulties patients were experiencing in using hospital transport for their journeys to and from Royal Free Hospital sites.