Barnado's new Boloh helpline for parents and carers
What is Boloh about?
The word ‘Boloh’, means to speak or talk in Urdu and Hindi, and the helpline is a safe space for families with young children experiencing coughs, colds and chest infections to seek advice about what to do when their child is unwell.
Staff have been trained by health professionals to signpost callers to the right medical support when needed. The helpline also provides practical and emotional support and can also help callers access health services and find community support.
Boloh can provide support with:
- registering with a GP
- contacting NHS111
- mental health and well-being services
- support for young people
- linking to online information
- accessing devices to support learning, food items, clothing and other practical needs.
Helpline Advisors speak a range of languages including English, Punjabi, Arabic, Hindi, Urdu, Albanian and Polish. Callers can also access interpreters when required.
Contacting Boloh:
The helpline is open:
- Monday – Friday from 10am-8pm
- Saturday from 10am – 3pm
Boloh can be accessed by:
- Phone (free from mobiles and landlines) on 0800 151 2605
- Boloh can also be accessed by web chat and email
